how to improve communication with customers?
Post 1 of 19
What are ways to improve communication with customers, which will help to improve sales, and reduce problems, and communication gaps.
I use a lots of pictures and detailed descriptions of the product to have the customer have a better understanding.
How do you do it?
I use a lots of pictures and detailed descriptions of the product to have the customer have a better understanding.
How do you do it?
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27 Oct 2007 14:50
Post 2 of 19
Replying to [Firo]:
Customers are divided many types.
if someone really need your products,they would be know some information about the products you sell him.And even there are some unclear problem,he will ask you more.then you can use your information to answer/serve him.
If someone who only want to have a start the business with your products,you could introduce some potential and popular products to him,and explain more to him,and analysis the market for him.
Only pay your heart on the customers,it will return you more.
Good luck![[em1]](http://img.alibaba.com/images/eng/style/icon/emoticons_smile.gif)
Customers are divided many types.
if someone really need your products,they would be know some information about the products you sell him.And even there are some unclear problem,he will ask you more.then you can use your information to answer/serve him.
If someone who only want to have a start the business with your products,you could introduce some potential and popular products to him,and explain more to him,and analysis the market for him.
Only pay your heart on the customers,it will return you more.
Good luck
28 Oct 2007 00:29
Post 3 of 19
Replying to [Firo]:
This is what the guideline adopted by our group of companies
1) Use skype, or TM where you can talk online for free
2) Always ask one question at a time, one question one answer.
3) Summarize the question and answer to confirm everything is correct, then go to next question.
4) A supplier should write down what have been discussed in a meeting minutes and send a copy to buyer to confirm what you understand from the discussion are the same with what they understand. This way there is a black and white on what is agree upon.
5) If you need to send photo, send it first before the call
This is what the guideline adopted by our group of companies
1) Use skype, or TM where you can talk online for free
2) Always ask one question at a time, one question one answer.
3) Summarize the question and answer to confirm everything is correct, then go to next question.
4) A supplier should write down what have been discussed in a meeting minutes and send a copy to buyer to confirm what you understand from the discussion are the same with what they understand. This way there is a black and white on what is agree upon.
5) If you need to send photo, send it first before the call
28 Oct 2007 20:14
Post 4 of 19
Replying to [Firo]In fact ,it is also a question that I should ask.I have got to tell you that I used to encounter that problem too.when my client visiting our factory,then he asked me to explain the functions and features of the products to him .I was all at a loss .it is not because my pronounciation is poor ,it is mainly because I am not so clear about the technical knowledge.
You know the communicating skills in business are really important.I suggest that Firo should go to some foreign- people-crowed places where you will improve your communicating skills by talking to different countries people.and you can also talk to english speaking people through skpye or msn or even trademanager.
Good wish to you !
You know the communicating skills in business are really important.I suggest that Firo should go to some foreign- people-crowed places where you will improve your communicating skills by talking to different countries people.and you can also talk to english speaking people through skpye or msn or even trademanager.
Good wish to you !
29 Oct 2007 00:02
Post 5 of 19
Replying to [Firo]:in my personal opinion ,do prior life ,we need to have good personal accomplishment ,the ancients saids :mutual understanding ,not perilous100 stations ,in a sincere and honest premise ,the understanding of each other as much as possible of the true needs and internal true situation.
29 Oct 2007 06:41
Post 6 of 19
Replying to [Firo]:I think firstly you should learn this customer ,and get his demand then you can communicate with him very well .but to be honest and professional is also very importent .
good luck
good luck
29 Oct 2007 08:07
Post 7 of 19
Replying to [Firo]:The best way to improve communication with customers is not only listen to what they say but actually hear and understand. Summarise what they say and give clear and honest answers, know your product well. If you do not know an answer to a question tell them, but be sure to say that you will be able to give him the full answer to the question by a specific time and make sure that you do. We may not know all the answers ourselves within a company, but we have a team and within that team we have the answers to any questions about our product. Hope this helps
29 Oct 2007 11:05
Post 8 of 19
online business GSM mobile phone
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&& Hello My dear Business friends,i'm very happy we can exchanger difference view, first i'm introduce myself to your: we are major leading mobile phone business base in China, we have new innovation mobile phone:such New Iphone,windows mobile 5.0/6.0,TV-mobile phone,N95,N73,Thoese phone all touch screen is 2.6" to 3.5" QVGA TFT display,dual sim card with one standby.dual sim card with two standby,support bluetooth and GPS, pls contact us:suppliesmobilephone_pmp588@yahoo.com.cn or a2z0019@hotmail.com,sunnygj@yahoo.cn. we can talking of mobile phone business,we have four work frequencies:GSM850/900/1800/1900.current using over the world, in here i sincerely hope to know more and more international business men can link up with us directly.because we can give you competitive price,in the world most people to know China is No: one mobile phone produce base manufacture, why because every products in our country produce cost lower one reason is manpowerfull over the world
29 Oct 2007 21:38
Post 9 of 19
Replying to [Firo]
I also have faced this problems, sometime my clients complain my price is too high than they expected. But I donot how to explain to them althought it is very competitive.
In addition, for the client who is first time to start this line, I have no idea how to introduce my products to them. so many chances escape.
I also have faced this problems, sometime my clients complain my price is too high than they expected. But I donot how to explain to them althought it is very competitive.
In addition, for the client who is first time to start this line, I have no idea how to introduce my products to them. so many chances escape.
29 Oct 2007 23:08
Post 10 of 19
Replying to [Firo]:It's realy a good problem, it's also the problem I have faced. Usually, I will do my best to offer the further details to the clients. We should know the products we are healing with entirely, thus we can offer the professional service then.
30 Oct 2007 01:49
Post 11 of 19
Replying to [Firo]: I think if you have the below factors, you can earn the trust from customers.
1) Sincerity
2) Honesty
3) Accuracy
4) Responsibility
Hoping the information is useful for you.
1) Sincerity
2) Honesty
3) Accuracy
4) Responsibility
Hoping the information is useful for you.
30 Oct 2007 02:10