When you met an Unscrupulous Suppliers...
Post 1 of 10
What should one do when a supplier sends you sub - standard products or doesn't send the product that you asked for or what he had sent you as a sample?
25 Oct 2007 14:31
Post 2 of 10
Replying to [paulie]:
I really don't like such suppliers.
If the supplier send the item instead of i ask for, first i communicate with them,ask them to send the exact one to me,if not,if the item payment is not big,i give up,and never never cooperate with that company.
If the payment for the sample so big,i need to apply for to the supplier's government,and get help for them.
We,also as the suplier for car parts manufacturer,but as for the sample,everything according to the customer demand,we based on the long term cooperation,never do that things.but I really hope that kind suppliers less and less.
I really don't like such suppliers.
If the supplier send the item instead of i ask for, first i communicate with them,ask them to send the exact one to me,if not,if the item payment is not big,i give up,and never never cooperate with that company.
If the payment for the sample so big,i need to apply for to the supplier's government,and get help for them.
We,also as the suplier for car parts manufacturer,but as for the sample,everything according to the customer demand,we based on the long term cooperation,never do that things.but I really hope that kind suppliers less and less.
28 Oct 2007 00:41
Post 3 of 10
It is possible but unlikely that this was intentional. My guess is that the supplier is just one of those suppliers that needs extra supervision. There are plenty of them out there and this is why pre-shipment inspections are so important. It is much easier to solve these problems BEFORE the supplier gets payment rather than after.
It seems that you had confirmation samples which is good. Is there some way that you can show the supplier the differences in quality between the sample and the production? If you can communicate this to them effectively then perhaps you can use this understanding to get them to do the honorable thing.
In my experience, 9 times out of 10, these sorts of problems can be resolved through understanding and the only way to achieve true understanding sometimes is through face to face discussion. Particularly in relation to matters of quality which can be subjective and for which your views and the suppliers views can sometimes be quite different. If you are not able to meet in China then perhaps you can have a representative meet with the supplier for you.
In the off chance that your supplier has intentionally tried to cheat you then you have two choices:
1. Fight it by sueing the company.
2. Accept the loss and find yourself a better supplier.
Sorry to hear about the experience.
It seems that you had confirmation samples which is good. Is there some way that you can show the supplier the differences in quality between the sample and the production? If you can communicate this to them effectively then perhaps you can use this understanding to get them to do the honorable thing.
In my experience, 9 times out of 10, these sorts of problems can be resolved through understanding and the only way to achieve true understanding sometimes is through face to face discussion. Particularly in relation to matters of quality which can be subjective and for which your views and the suppliers views can sometimes be quite different. If you are not able to meet in China then perhaps you can have a representative meet with the supplier for you.
In the off chance that your supplier has intentionally tried to cheat you then you have two choices:
1. Fight it by sueing the company.
2. Accept the loss and find yourself a better supplier.
Sorry to hear about the experience.
28 Oct 2007 05:27
Post 4 of 10
Replying to [paulie]:
First you have to understand why the sample is wrong, if the, sample was damaged via shipping or the sample is poor quality the supplier needs to try solve this.
If the sample is not like the one they have shown you, so you have to know in what way the product has changed and point these to the supplier, and take pictures to prove you case.
Depends how they have made this or maybe in some cases they have not !
The pictures they use on the web sites are not always the right type for the products, and so we need to make sure we try to get real pics of the goods and specs and make them send to us.
Communication sometimes is hard and you can always use a agent to help you, but at this stage you need to sort the problem out, if the supplier is in the wrong and they are a good supplier they would try to help you, more so if they know some fault is at their door.
Best to try sort these matters with closed rooms and not push too much unless you have done all you really can, just cover all area's first.![[em19]](http://img.alibaba.com/images/eng/style/icon/emoticons_great.gif)
First you have to understand why the sample is wrong, if the, sample was damaged via shipping or the sample is poor quality the supplier needs to try solve this.
If the sample is not like the one they have shown you, so you have to know in what way the product has changed and point these to the supplier, and take pictures to prove you case.
Depends how they have made this or maybe in some cases they have not !
The pictures they use on the web sites are not always the right type for the products, and so we need to make sure we try to get real pics of the goods and specs and make them send to us.
Communication sometimes is hard and you can always use a agent to help you, but at this stage you need to sort the problem out, if the supplier is in the wrong and they are a good supplier they would try to help you, more so if they know some fault is at their door.
Best to try sort these matters with closed rooms and not push too much unless you have done all you really can, just cover all area's first.
28 Oct 2007 18:19
Post 5 of 10
Replying to [JBsportsuk]:
I totally agree with your ideas!That is what I want to say!
I totally agree with your ideas!That is what I want to say!
28 Oct 2007 21:16
Post 6 of 10
Replying to [paulie]:There are many reasons that you have received sub-standard products. First of all ,the product which was sent by the seller may be damaged during the courier.Secondly ,the product is really of sub-standard quality.If it is possible ,pls catch every chance to visit the factory or the company you are dealing with .so that you will have a clear picture about them.
28 Oct 2007 23:42
Post 7 of 10
Replying to [Egernia]:
when you signed a contract you should do your part of the bargain. how can you signed a contract to a buyer and after payment, you told oops sorry i delivered a substandard products because it is unintentional. so funny. there are no if unintentional here. the money the buyer paid is his/her owned hard-earned money. the supplier provided a substandard product clearly stipulates a big wrong, that should not happen if the buyer make due diligence at the start. first how long is the supplier doing this product, is it a new product for them (then there are some risk), if you have friend near the place, you can ask their service to help you provide information, for some small money you could have prevented a bigger lose.
I will always told our customer that we are 10 years in the lighting and molding business, this is my field, when a buyer ask me for another product i honestly told him what part i dont know, and be inquisitive, sometime this is a red flag for them, but it is better no business than sorry later.
when you signed a contract you should do your part of the bargain. how can you signed a contract to a buyer and after payment, you told oops sorry i delivered a substandard products because it is unintentional. so funny. there are no if unintentional here. the money the buyer paid is his/her owned hard-earned money. the supplier provided a substandard product clearly stipulates a big wrong, that should not happen if the buyer make due diligence at the start. first how long is the supplier doing this product, is it a new product for them (then there are some risk), if you have friend near the place, you can ask their service to help you provide information, for some small money you could have prevented a bigger lose.
I will always told our customer that we are 10 years in the lighting and molding business, this is my field, when a buyer ask me for another product i honestly told him what part i dont know, and be inquisitive, sometime this is a red flag for them, but it is better no business than sorry later.
29 Oct 2007 06:43
Post 8 of 10
Replying to [GMPImportExport]:
[when you signed a contract you should do your part of the bargain. how can you signed a contract to a buyer and after payment, you told oops sorry i delivered a substandard products because it is unintentional.]
I think a lot of your opinion is based upon the supposition that the seller is at fault here. I do not automatically assume this as sometimes the buyer is also at fault for not providing clear direction to the seller and also not exercising due dilligence.
If the buyer and seller have a clear confirmation sample that was agreed to and the seller produced a product that was inferior to that confirmation sample then this would be clear to everyone and there would be an actionable outcome. The buyer makes a claim and the seller either honors the claim or faces the legal repercussions for failing to do so.
It is worth noting that had the buyer done a pre-shipment, pre-payment inspection then perhaps there would not be the current problem. Spending a couple of hundred dollars on an in country inspection can save a lot over the long term.
My comments about being 'unintentional' was aimed at the oft aired argument that suppliers always try to rip off buyers and that the problem is automatically a case of a dishonest suppllier. Perhaps it is. But from my experience Chinese suppliers are more incapable than dishonest and it is clear to me that most problems are problems of miscommunication and misunderstanding rather than deliberate intent to defraud.
So my advice to the OP stands. If you have a verified confirmation sample then you need to lodge a claim against the supplier based upon the variance in production. If you do not have a confirmation sample and if you did not do a pre-shipment, pre-payment inspection then I have to ask - What were you thinking? And what can anyone do to help you out AFTER the fact? Sorry.
[when you signed a contract you should do your part of the bargain. how can you signed a contract to a buyer and after payment, you told oops sorry i delivered a substandard products because it is unintentional.]
I think a lot of your opinion is based upon the supposition that the seller is at fault here. I do not automatically assume this as sometimes the buyer is also at fault for not providing clear direction to the seller and also not exercising due dilligence.
If the buyer and seller have a clear confirmation sample that was agreed to and the seller produced a product that was inferior to that confirmation sample then this would be clear to everyone and there would be an actionable outcome. The buyer makes a claim and the seller either honors the claim or faces the legal repercussions for failing to do so.
It is worth noting that had the buyer done a pre-shipment, pre-payment inspection then perhaps there would not be the current problem. Spending a couple of hundred dollars on an in country inspection can save a lot over the long term.
My comments about being 'unintentional' was aimed at the oft aired argument that suppliers always try to rip off buyers and that the problem is automatically a case of a dishonest suppllier. Perhaps it is. But from my experience Chinese suppliers are more incapable than dishonest and it is clear to me that most problems are problems of miscommunication and misunderstanding rather than deliberate intent to defraud.
So my advice to the OP stands. If you have a verified confirmation sample then you need to lodge a claim against the supplier based upon the variance in production. If you do not have a confirmation sample and if you did not do a pre-shipment, pre-payment inspection then I have to ask - What were you thinking? And what can anyone do to help you out AFTER the fact? Sorry.
29 Oct 2007 18:08
Post 9 of 10
Replying to [paulie]:Pre- inspection is the major step to avoid this kind of problems. There are many agencies who perform inspection before lading into ship.
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25 Dec 2007 22:20
Post 10 of 10
Quoting from [Anshu]:
Replying to [paulie]:Pre- inspection is the major step to avoid this kind of problems. There are many agencies who perform inspection before lading into ship.
Could you message me a link to the agency of choice for pre-inspection that you trust in China?
We have been running into problems with suppliers, such as them advertising a certain item, and after we send the money, they mysteriously can't get that product for some reason, but we can choose anything else off of their website and they'll send it immediately.
06 Jun 2008 23:07
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