I would like to ask you what a supplier may mean when he says "I will provide ou with 1% spare parts free of charge for after sales service" Does he mean that this 1% is the 1% of the final order? For example if the order is $15000 will he provide me with spare parts whjich their cost is $150??
Replying to [Egernia]: Thank you very much for your excellent explain, Egernia. It was really agonising for me to explain what's the spare parts is with my customers. Would you mind if I give your explain to them?