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Indian Business Etiquette
Post 1 of 24
Meetings in India generally begin with friendly small talk. This may include personal questions about your family and is seen as a way of building rapport and trust before business. In India, the family unit is highly valued, therefore showing interest and respect towards your Indian counterpart's family is vital for establishing successful relationships.

In Indian culture disagreement is rarely expressed in a direct manner. The word "no" is often avoided and is replaced by other non-verbal cues and indirect communication.

During negotiations, trust and well-established relationships with your Indian counterparts must be in place before any form of business can take place.

Within the system of hierarchy in the Indian work place, senior colleagues and especially elders are obeyed and respected. Discussions are almost always lead by the most senior person. Final decisions rest with the highest-ranking business executives.

Greetings and Courtesy

Indians greet each other (and say good-bye) with the 'Namaste', which is formed by pressing the palms together (fingers up) below the chin and nodding the head. When greeting superiors or to show respect, a slight bow is added. When meeting foreigners, Indian men will shake hands. Indian men do not generally shake hands with or otherwise touch women as a tradition.

Indian women who are educated or familiar with international customs may offer their hands to foreigners as a courtesy. When meeting a woman, a man should wait for her to initiate a handshake, if she does not, then he should just smile and nod slightly.

Meetings

Indians value punctuality in others but sometimes there could be delays in meetings and events. It is useful to reconfirm meetings.

Dress Code

Suits are worn by senior executives in general. But because of the warm condition, many wear safari suits or go without tie and suit. Foreign business women are advised to dress conservatively, to avoid looking strikingly different and attracting unnecessary attention.

Business Gifts

Gifts are generally exchanged after meetings. Alcohol bottles should be avoided with those who do not drink. Don't take large or expensive gifts as this may cause embarrassment. If you do take a gift make sure you present the gift with both hands.

Do's and Don'ts

If you are male introduced to a lady or a grown-up girl, don't take the initiative of offering a handshake. If she extends her hand, you must reciprocate but don't be the first to extend your hand. If you are female and are being introduced to a male: it is up to you "the female" to take the initiative for a handshake. The rule of thumb is: the female extends her hand first, and the male reciprocates.

The Western practice of a peck on the cheek as a form of greeting a lady or a grown up girl is not advisable except in in the case those who are used to such practices.

Indian English has its own accent and these also vary depending upon the region.

Some Indians are in the habit of shaking their head to say yes or no. Please confirm what they mean, if you are not familiar.

While visiting any Indian places of worship, respect should be shown as required.

Making decisions is often a slow and thoughtful process in Indian culture. Deadlines should not be rushed as impatience is seen as aggressive, rude and disrespectful.

Do use titles wherever possible, such as "Professor" or "Doctor". If your Indian counterpart does not have a title, use "Mr", 'Mrs", or "Miss".

Don't refuse any food or drink offered to you by Indians during business meetings as this may cause offence. In addition, Most Indians are vegetarians and do not drink alcohol and this should be kept in mind while dining with them.

Source : http://www.communicaid.com
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20 Oct 2007 01:56
Post 2 of 24
smarco
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Replying to [Braham S Aggarwal]:

Thanks for the useful tips. I'd like someday to revisit India, and explore import business opportunities.
03 Nov 2007 23:59
Post 3 of 24
maria liu
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Replying to [Braham S Aggarwal]:
[em16] thank you for your advice,we prepared for cooperated with India company.it is timely.
21 Nov 2007 20:01
Post 4 of 24
Dear Mr. Aggarwal,

Your advice is very well written and reflects what I have experienced in the past doing business with Indian nationals.

Keep up the good work.

Kindest regards from rainy Switzerland

James Elsener
Chairman of Montres Edouard Lauzieres S.A.

25 Nov 2007 02:48
Post 5 of 24
Impala
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Replying to [Braham S Aggarwal]: Mr. Aggarwal, The Indian Business Etiquette was very informing. I would not have known about your customs had I not read it. I appreciate knowing the proper etiquette as I don't want to offend anyone. Thank you very much.
John A. Wanless
30 Nov 2007 14:07
Post 6 of 24
Replying to All:

Here are some more useful points for everybody's reference:

Doing Business - Meetings and Negotiations

Meetings should be arranged well in advance. This should be done in writing and confirmed by phone. Avoid meetings near or on national holidays such as Independence Day, Diwali or either of the two Eids. Avoid the heat by scheduling between October and March.

Punctuality is expected, although being 10 minutes late will not have disastrous consequences. Flexibility is paramount. Family responsibilities take precedence over business so last minute cancellations are possible when doing business.

When entering a meeting room you must always approach and greet the most senior figure first. Meetings should always commence with some conversation. This is part of the 'getting to know you' process. Favourable topics of conversation are the latest business news, the fortunes of the Bombay Stock Exchange or cricket. Avoid talking about personal matters and, if new to India, do not comment on matters such as the poverty or beggars.

If your business dealings in India involve negotiations, always bear in mind that they can be slow. If trust has not yet been established then concentrate efforts on building a rapport. Decisions are always made at the highest level. If the owner or Director of the company is not present, the chances are these are early stage negotiations.

Indians do not base their business decisions solely on statistics, empirical data and exciting PowerPoint presentations. They use intuition, feeling and faith to guide them. Always exercise patience, show good character and never exhibit frustration or anger.

When negotiating avoid high pressure tactics. Do not be confrontational or forceful. Criticisms and disagreements should be expressed only with the most diplomatic language. Indian society has an aversion to saying "no" as it is considered rude due to the possibility of causing disappointment or offense. Listen carefully to Indians' responses to your questions. If terms such as "We'll see", "I will try" or "possibly" are employed then the chances are that they are saying 'no'.

Once terms have been agreed you will be expected to honour them. When negotiations end successfully continue the relationship building process with a celebration dinner.

Source: http://www.kwintessential.co.uk/etiquette/doing-business-india.html

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30 Nov 2007 22:46
Post 7 of 24
Appearance

Men are generally expected to wear a suit and tie for business, although the jacket may be removed in the summer. Women should wear conservative dresses or pantsuits.

When dressing casual, short-sleeved shirts and long pants are preferred for men; shorts are acceptable only when exercising. Women must keep their upper arms, chest, back, and legs covered at all times.

Women should wear long pants when exercising.
The use of leather products including belts or handbags may be considered offensive, especially in temples. Hindus revere cows and do not use leather products.

Behavior

The head is considered the seat of the soul. Never touch someone else’s head, not even to pat the hair of a child.

Beckoning someone with the palm up and wagging one finger can be construed as in insult. Standing with your hands on your hips will be interpreted as an angry, aggressive posture.
Whistling is impolite and winking may be interpreted as either an insult or a sexual proposition.

Never point your feet at a person. Feet are considered unclean. If your shoes or feet touch another person, apologize.
Gifts are not opened in the presence of the giver. If you receive a wrapped gift, set it aside until the giver leaves.
Business lunches are preferred to dinners. Hindus do not eat beef and Muslims do not eat pork.

Communications

There are more than fourteen major and three hundred minor languages spoken in India. The official languages are English and Hindi. English is widely used in business, politics and education.

The word "no" has harsh implications in India. Evasive refusals are more common, and are considered more polite. Never directly refuse an invitation, a vague "I’ll try" is an acceptable refusal.
Do not thank your hosts at the end of a meal. "Thank you" is considered a form of payment and therefore insulting.

Titles are very important. Always use professional titles.


Source: http://www.cyborlink.com/besite/india.htm


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We are exclusive importers and exporters of many innovative hi-tech products covering following streams:
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30 Nov 2007 22:58
Post 8 of 24
Sophia 320
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Replying to [Braham S Aggarwal]:Thanks.Nice to meet you here.It really helps foreign traders a lot.Looking forward to share more information about this .
Good luck
07 Dec 2007 20:11
Post 9 of 24
Replying to [Braham S Aggarwal]:
I read Braham's essay.It's informative and really useful to me.I met some Indian people but most are men.They work hard but for businessmen,they work for money.I am also a businessman selling food machines to worldwide customers.I am trying to sell packing machines to India.Recently,our company just attended the Indian food and beverage trade show held in Delhi.We sold our twist packing and flow pack machines there.We also visited some factories of food and candy.I like to make some good friends in India.You and me can make friends.
19 Dec 2007 02:57
Post 10 of 24
Replying to [Braham S Aggarwal] Thanks very much for sharing these with us! I am going to India Calcutta for an exhibition next month, This might be of help to me.
19 Dec 2007 19:35
Post 11 of 24
Replying to [Braham S Aggarwal]:thank you sir . i found this most helpfull. india is one of my target markets and i am rather green to say the least[em17]

dave hall
30 Dec 2007 17:38
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