He is from UK,Made near 10 small orders to us,certainly met few problems,but none quality problem,so he can persist on doing business with us.

Firstly,always meeting bank problem,he or his bank wrote my company name wrong,need I inform him to do Amendment,he was annoyed and solded me Stupid.That's not my fault,I can't understand..

During,one packages lost,after left Hongkong,can't track new update information,forwarder told me problem in destination Custom,we resend cargos to him promptly in order to no delay his business.

Last time,30pcs of products,we sent wrong packaging,let him return to us,we pay all fee and refund 30pcs of money in next order..He scold again,complain that returning to us wasting his time...scold us are stupid...

This time he paid less payment than fact,I requested him to compensate the other payment,he annoyed refused with bad words..Reverse,if I get more money than Invoice,I must tell him and put it in next order...

I think I have tried all my best to do all we can do,see him as friend,I sincerely help him to minish lost,but none understanding from him,is he honest?why such bad attitude?should I give up?why I am happy to do business with other customers?I can feel Mutual-trust Mutual-undestanding from them.

Replying to [goldcartridges]:

its not easy to deal with small orders at any time, but is good to hear you have helped this situation and got the products back to him at your cost.

If the buyer has sold these products and may seem like he is a small buyer and needs the sales, when you make any error and means the products will take longer to get to him to sell them, he would loose money and sales and this would hurt him, but no reason to use words like he has done to you.

I have made so many orders in China and have had lots of problems, this is apart of the game, the fact we work together as a team and try to get things right is problems cleared up next time, so means each order should be better, but communication is the key, at the end of the day we can not do the order on our own, we are as good as the people we work with, if we get help from the suppliers and they understand what we need from them, this is good to go forward.

Maybe you customer needs to buy from a local seller in UK as the import market is not for little orders and tight on cash flow, we find that people who sell items without back up services like repairs and returns would loose sales and also cause problems in the market for bad quality, its normal to buy a products with a brand name that don't work, but we have a return policy, if the seller don't offer any return policy then this would casue bad feeling for the products made in China, most times its the buyer that wants lower costs and that means lower quality material, the buyer would have that option to change.

But the suppliers always deal in the fact just to sell their products, and not to understand how the buyer would sell them and offer back services and think about returns from his customers?

Sure some suppliers would say, we make the best quality so no need for free spare parts?, but in the real world we would always have some faults, production, shipping, unloading, after sales, this is normal and with electronics would be more so, engines and so on.

Pre shipment inspections and to work with the supplier to inprove the quality of the products and the service, and to have great customer service for our customers in the market area, in this way it can work.

Anyway, well done for your support

Replying to [goldcartridges]:
well,it's really a sad story.As a famous phrase going that there's all kinds of birds while that the hurst is such a big one.
Just take easy of these cases,and go on doing business with him.For a good business trader will never pickable at customer as long as he/she brings you profits.
He must be in such a mind that you are the offerer and you have the responsibility to serve him everything.
this is a problem on his moral quality as a person.
Fighting

Replying to [goldcartridges]:
Very soory to hear that,we sometime also meet the same problem.Some customers think they are always God!!If you can not meet thier delivery,he will probably blame you,without listenning any reasons.But there is an old saying as:Return good for evil.

Insist on and Good luck..Only the one who scolds you are stupid is really stupid!!

Replying to [Handson]:Thanks for your message,you told out the words in my heart.Thanks!!

Replying to [Nancy Wu]:Thanks for your reply!We have same feeling,some few very few buyers see us even servitor,as a good supplier,certernly we try best to give them the superbest service,but they shouldn't see themselvers are god!!!If that too much orders,I will not care about it.We must have pride,Amour-propre.

Sure,I made mistake,I should be punished. I offered US$9.9/Unit,in P/I wrote US$4.5/Unit,he paid as US$4.5,if you were me,are you happy to delivery him as US$9.9?

Replying to [goldcartridges]:we have a old sayings in taiwan, it says that one kind of rice supply for many different kinds of people, how can suggest for that? i think the clients is somehow not reasonable, but should you give or not, it all depends on your situations. i hope you may find a good way to solve the problems and get a good feeling. good luck

Replying to [goldcartridges]:thanks for your comments to the question. i believe you must a reliable and trustful genteman. hope we can have some kind of business with you in the future. or we may just be friends.

Replying to [goldcartridges]:

I have once had business with a seller in China who used bad words
and had prejudice on my race (Vietnamese). At last, he sent me
inferor goods that were good for nothing . He blamed me for calling
his products "garbage" and we have never talked again.

Never work with person who abuses bad words.

Replying to [goldcartridges]:

There is an old saying, "customer is always right". However, do we trust them, probably never. Logistics and Bank issues or excuses always cause some degree of miscommunication. First lesson, I learned is check details, check details and check the checker. Three tips, I use if confirm address, banks and consignments.

1) Address: Send a very small package, a letter, to be sign on delivery, and confirm by phone or fax of its delivery, prior to any future shipments. Do this with both shipment address and billing address. This ensures that address,and receiver details are correct. And if not, all you lose is time, and the letter, and not an expensive shipment delay.

Do not rely on customers and logistics to get it right all the time.

2) Bank: Sometimes I, and some other firms deposit a small amount, lets say two payments of 0.56 and 0.15 (in the currency of the buyer), into buyers/sellers bank. Then confirm details of transactions by phone of fax. This may help verifying banking transactions for future relationships.

3) Consignments: consider photographs of packaging and email or fax to customer.

regards

Kiptrader

Replying to [goldcartridges]:There are more valuable fish in the sea.