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I was looking over some notes and I found this neat little chart from an unknown source.

Replying to [Rizzob]:in my book , it's u professional products,u best price &u professional service...

Replying to [Rizzob]: Many of the answers apply on the competition and price, however depending on the kind of product a company manufacture and sell is the differenciation that makes the big difference.
I believe that most of the companies loose customers because they cannot answer a very simple question - WHAT IS NEW?
Any company that want stay on the market and be competitive need not only care for its customers but also have constantly new thing, modify what they have and put up on the market in constantly different way.
If you pay attention on the biggest companies on the market you can see they are constantly changing the bottles and packages of their products, many times the product itself dont have anything different of really very little, but because the have updated their product sending to the market as new - everybody want to try and check on the "new" thing.
As small companies that dont have the same financial conditions that the big ones, we must keep up to contantly improve our products and find new ones to come up with even as accessories for the ones we have - this way we keep contact with our customers and give him or her a reason to constantly buy from us.

Replying to [Rizzob]:
lost of trust.

Replying to [Rizzob]:your products may not satisfied

Replying to [Rizzob]:As the good adage says " From womb to tomb" is how long we want our customers to stay with us. and i was taught young to answer " how far" when my customers shout "Jump!".. hence i have been a customer myself but sad to say (and this message is for all manufacturers here in ALibaba.com) to really pay more attention to your customer's needs (whatever that maybe) cos if you do not pay attention , then someone will and this is how u end up loosing that customer..

Replying to [Rizzob]:Because he is not satisfied with you and your products,also had found another competitive supplier.

Replying to [Rizzob]:Strange to know this fact, It seems that there is something wrong in the data, or may be the data collected from a small niche, where majorly unsatisfied customers were present. What I believe is Customer is God. I paste below the remark of my customer
Quote
I have never seen this high customer support ever ! Thanks so much for helping out,
Unquote

Replying to [Rizzob]:
I don't believed, in my experience... ** Price's** customer choose first quality seant.
so, don't be cry..

Replying to [Rizzob]:

Replying to [Rizzob]: You loose customers because you have not built a good relationship with your customer, you have changed your price or quality of your goods, lack of trust in your customer, poor service and delivery of good, fail to give competative prices.