Quoting from [Deborah1]:


Replying to [ALLWalk_com]:


Unless you have actually ordered from the company and lost money/ not received your order, how can you say that they are not legitimate? Thats just not fair!!


Deborah

For me the question is not whether or not they are legitimate, but whether or not the problems reported here are true or not.

If HelloJasmine is wrong then Allwalk should show this and vindicate themselves. HelloJasmine could then either reply or apologize.

To date though Allwalk have not answered the questions as to whether or not there is a problem and in my experience that normally indicates that the original complaint was accurate.

Replying to [Egernia]:

If HelloJasmine is wrong then Allwalk should show this and vindicate themselves. HelloJasmine could then either reply or apologize.

To date though Allwalk have not answered the questions as to whether or not there is a problem and in my experience that normally indicates that the original complaint was accurate.

I totally agreed with what you said, Egernia! Cheers!

Because any company will react different to different inquires, it is very normal. Because there are many troublesome pretended buyers, in fact some just want to collect information as a research process and to see whether they can jump into the same business is profitable or not, some after blah blah blah just want to get free samples, some just want to get the product photos to show on their new venture of internet online selling by a website and to get business then only they place the order to anywhere who can do the similar at the lowerest prices, some are actually too arrogant in the inquiry process, and some are the competitors disguise. And most of the complaints and disguised complaints are made by those wasting other people time of doing geniune business, and some maybe from those competitors disguise.

Hahaha, many kinds of different people in the world. Not like what you think so straight forward. So, I said don't believe in what they said, ask allwalk.com yourselves to see yourselves, if you are a good geniune buyer and with good attitude, what you need to afraid of asking???

Quoting from [Plus woman]:


Because any company will react different to different inquires, it is very normal. Because there are many troublesome pretended buyers, in fact some just want to collect information as a research process and to see whether they can jump into the same business is profitable or not, some after blah blah blah just want to get free samples, some just want to get the product photos to show on their new venture of internet online selling by a website and to get business then only they place the order to anywhere who can do the similar at the lowerest prices, some are actually too arrogant in the inquiry process, and some are the competitors disguise. And most of the complaints and disguised complaints are made by those wasting other people time of doing geniune business, and some maybe from those competitors disguise.

....and the rest are legitimate customers who get turned off by your lack of response for fear about who ends up with the information.

So Jasmine was right. You do decide which enquiries you will answer and which ones you won't.

Clearly it is a judgement call and unless you want to be seen as being unreasonable then you should probably give all new customers the benefit of the doubt. It is your right to treat ALL new customers as potential competitors  but if you choose to do this then you HAVE to accept that some legitimate potential customers will become disgruntled and complain about your lack of assistance. You can't choose not to give some customers assistance and then expect them to say nice things about your company.

As you can see in this very case the damage done by being overly protective is often a lot worse than inadvertantly sharing information with some of your competitors.

Think of it this way. If you had a shopfront store it is probable, and actually very likely, that some of the customers that walk into your store are time-wasters and maybe even competitors checking out your stock and prices. By your reasoning you would have a guard at the door who only allows in customers who can prove to you that they are legitimate. Clearly not a very attractive situation for new customers.

My advice...chill out and roll with the punches. Yes sometimes you will waste your time giving information to people who will never ever buy from you, but you will also be spending your time giving information to those who will. You can NEVER know who is legitimate and not no matter what safety practices you institute so the smart thing to do is to be giving but careful.

Finally, what sort of a message are you sending to even those customers that you judge to be legitimate and worthy of your information.  If you are so protective upfront I would be asking myself why this company is so worried about who I am. To be perfectly honest that would be a real turn off for me and I would be inclined to seek a supplier who is more confident.

Well I for one would be VERY wary of this company.... A simple Whois search reveals that this company HIDES THEIR BASIC CONTCT INFORMATION!. That ALWAYS scares the * out of me as a starting point.
So from a Whois search we see the following details

RegistrantContact Details
Name Wong
Company n/a
Email Address needphoto@hotmail.com
Address SZ
City SZ
State/Region/Province Not Applicable
Zip 00000
Country CN
Tel No. +755.82356512


AdministrativeContactDetails
Name Wong
Company n/a
Email Address needphoto@hotmail.com
Address SZ
City SZ
State/Region/Province Not Applicable
Zip 00000
Country CN
Tel No. +755.82356512

Of course all of that info is just garbage..... If you ALLWALK people are legitimate why don;t you list your correct information on your website account?

That is a point which I would tell a potential customer to NOT do business with you. I don;t care if you say you do do things properly. If you are not honest enough to register your website properly then I for one wouldn't deal with you! And i would not believe a word you say until I get 3 verifyable references within a 100 mile radius of me that i can confirm are not your "associates".

So perhaps YOU should get your **** cleaned up and post verifyable information about your company to give us a reason to think your legit!

Replying to [Foow]: I havent been on the forum for awhile now.
Imagine my suprise to find Allwallk.com mentioned as being very shady to say the least.(sorry in advance it is a long story but worth it)

All those that have replied with an opinion you are 100% right they are fakes. No company does exist. He is a conman.

I too was about to do business with them myself ,and on further investigation found no company listing for them or buisiness reg and that was two years ago.

When i decided to canel the order I recieved an email of abuse from the Manager/Owner. Relayed by his female assistant.

I rang him and managed to get him on the phone. He made me so mad i thought the phone call was necessary. The abuse was pretty bad,I informed him that he lacked customer service skills and that he should wash his mouth out with soap.

After the phone call I informed the local authoritys in Hong kong about him. So maybe that is why the phone doesnt ring anymore. If he is advertising on Alibaba they should have him banned he definately is not who he says he is.

Replying to [Zoo Tips]:

Nonsense !!!

Quoting from [Plus woman]:


Replying to [Zoo Tips]:


Nonsense !!!

Considering all of the legitimate questions that have been raised in this thread yet gone unanswered by you I think your latest post more aptly describes your business practices than anything else!

Replying to [Egernia]: <=== Nonsense !!!!!!!!

Because Allwalk.com choose to deal with nice customers only, no matter how big or how small their orders going to be. That's the reason why they got complaints by those unpleasant disguised customers here and there. Just wasting time to shout in these kinds of forums. Why not think it over yourself why Allwalk.com don't want to earn your money. If they were false factory, they should have said yes to all your questions and scamed you at the end. BUT WHY "NOT" allwalk.com do that ? Just because they are geniune, but only not want to earn your arrogant's money. Those who keep on complainting here and there need to see the mirror in the morning to retrospect, ok!!!!

Quoting from [Plus woman]:


Replying to [Egernia]: <=== Nonsense !!!!!!!!


Because Allwalk.com choose to deal with nice customers only, no matter how big or how small their orders going to be. That's the reason why they got complaints by those unpleasant disguised customers here and there. Just wasting time to shout in these kinds of forums. Why not think it over yourself why Allwalk.com don't want to earn your money. If they were false factory, they should have said yes to all your questions and scamed you at the end. BUT WHY "NOT" allwalk.com do that ? Just because they are geniune, but only not want to earn your arrogant's money. Those who keep on complainting here and there need to see the mirror in the morning to retrospect, ok!!!!

What is your benchmark for determining whether a customer is nice or not - a please, and a thank you, and perhaps a little joke here and there!!!

The original complaint that started this whole thread is that you don't even answer your phone if you don't like the look of who is calling (judging by country number on caller id I assume). Judging by your attitude within this thread I have no doubt that you choose not answer calls from certain countries and perhaps the same extends to emails too. So if your aim is truely to only deal with 'nice' customers then perhaps you should actually have contact with your potential customers first to determine whether or not they are nice BEFORE you decide not to answer their calls and then perhaps you wouldn't meet the complainst that you have met here!

I think what you mean by nice customers is in fact customers that offer the best chance of an order. I have no problem with that as we all need to make a living. But at least accept that in being picky with your customers and assuming most to be a waste of your time you are going to upset some otherwise potentially good customers and therefore draw complaints.

Your actions save you from 'wasting' time on customers but the consequence is that your perceived professionalism may be eroded.

Personally I think that you can gain more in good will by wasting a few minutes on a customer that is clearly not going to lead to an order than upsetting others that may have eventually come through. Word of mouth is very important in business and once word gets out that your company acts the way that it does then perhaps customers may start to view your company the way that you view customers - arrogant and a waste of their time!!