New buyers always ask for samples to check manufacturer's quality level and service credit. If you are a supplier, utilize this opportunity to know your customer.

The first is sample payment, most serious buyers know the regulations and they are willing to pay for the charge. They don't care to pay this if they are really mean to like the samples or cooperate with you. It is a warning if your new customer doesn't want to pay for the charge.

The second is courier freight. In consideration if your samples not very expensive, you could suggest your customer that you are willing to offer free samples but under freight collection. It is understandable and also acceptable for both parties when each other are trend for business.

For those refused to pay for samples and also the freight, just leave it. They mean what you offer isn't worthy to be paid, then how could you still hope they might remember your samples and remember you??

Replying to [curdrice]:Thats true, even my company get a lot of mails every day, from people asking for free samples, and we only import goods

Regards ZZtop

Replying to [Raindrop]:, i cannot agree with you any more. But in reality, most of our suppliers are willing to pay for the sample fee. So what should we do it to insist on freight collection, if he/she doesn't accept, just leave it.

I'm a Vietnam importer . I have done many transaction thought Alibaba website . With me , pay sample fee and freight charge not importan . But when i have decide for buying the goods i alway choose the supplier , who have Trust passs member and give best condition when i want to have sample .
Anyway , Sample fee and freight chagre must be paid by buyer but Sometimes supplier should have best condition for opening market .

Replying to [Raindrop]: i am manufacturer, i totally agree with you. Some customers ask for catalogue or samples, but refuse to pay. So, if they are not willing to charge the freight, then i will not offer them any free samples.

Replying to [Raindrop]: Great

Replying to [Raindrop]:yes i agreed with reply of raindrop.if you r geniune business men you must pay the above charges for sample.

Replying to [Raindrop]:I broadly agree with your sentiments, however it is important for both parties to review their commercial relationship on samples provision and costings as the relationship develops. As with all business relationships, we should not forget that each party has their own strategy for development and growth, so full and frank discussions throughout the relationship, coupled with regular visits by both parties, cements the relationship, and helps to overcome the issues created by geographic distance.

Replying to [Raindrop]:you are right. the buyer dont pay the sample price or at least courier cost dont give any attention to your sample. it happend to me many many and many time. so now i give the sample fre but courier cost buyer account.

Replying to [Raindrop]:Those who are not willing to pay for the sample are not the real business man

Replying to [Raindrop]:i can not agree with you more.