Replying to [Arnel]: Dear Arnell,
in answer to your question on what you do to impress your buyer. firstly do your home work on what you are trying to sell and get all the information about that product, and procedures then be totally honest dont lie, and dont try and make out you know what is spoken about to your buyer, if you do pretend, they will know, There is an old saying that applies to just about every thing, say what you mean and mean what you say,
But knowing what product you are selling is very important, and that will impress them all. And always remain professional in all that you do,
and if your not sure about a question you are asked, say you are not sure and you will get back to your buyer with the right information,
hope that helps, and remember we were all new at this when we all started.