Walmart: one of the largest private companies in the world, is planning to launch in India in late 2008. Will this be a success, or will it fail, like happened in Korea? Read this brief summary of the Walmart story, and then give us your opinion?
The Fortune Magazine Global Rich List includes five different members of the Walton family: the family which started Walmart. Each of them have a personal net worth of at least US$16 billion!
Walmart is the largest private employer in the world, employing more than 1.9 million people worldwide across 14 countries and 6,500 stores! Only the People’s Liberation Army of China, the National Health Service of the UK and Indian Railways employ more people!
The founder lays the businesses success down to these wise words of wisdom:
"The secret of successful retailing is to give your customers what they want…a wide assortment of good quality merchandise; the lowest possible prices; guaranteed satisfaction with what you buy; friendly, knowledgeable service; convenient hours; free parking; a pleasant shopping experience.”
The first Walmart store in China was opened in Shenzhen in 1996. Within just over ten years, Walmart China has grown to 184 stores employing 38,000 people!
However, not everything is going so well for Walmart - in 2006, they sold their operations in South Korea and Germany due to sustained losses, this showing that business models need to be carefully adapted to suit local markets.
The failure in South Korea and Germany will be influential in how Walmart approach the opening of their first stores in India in 2008, which will be in a 50:50 joint venture with Indian telecom firm Bharti Enterprises. This is especially important in India, as retail magnate Kishore Biyani points out:
"India is a very diverse country…every community has its own tastes; every state has its own nuances…To manage the diversity and the heterogeneity [differences] will be one of the biggest challenges for anybody who comes to this market."
So what do you think? Will India mirror the success of China or failure or South Korea?