Getting a refund on a sample product
Post 1 of 15
Recently I purchased an electronic product sample worth $300USD. Initailly I negotiated with the person for a refund, in the event that the product was of poor quality. He told me with confidence there is. Don't worry. When the product arrived, packaging was in bad condition, there was tape on every corner and product accessories was not complete. The quality was bad. So I asked for a refund and this guy told me, "I'm sorry, my boss says we can't refund you". What is this? Is there any way I can resolve this issue?
15 Aug 2007 07:16
Post 2 of 15
Replying to [acestr69]:
If your sample is not complete i am sure they need to solve this for you, as for the quality thats the point of the sample, you would not order any large orders from that supplier.
We are in contact with suppliers every day and we have people that help us in china, we can try help you if you can tell us more![[em17]](http://img.alibaba.com/images/eng/style/icon/emoticons_shake_hands.gif)
If your sample is not complete i am sure they need to solve this for you, as for the quality thats the point of the sample, you would not order any large orders from that supplier.
We are in contact with suppliers every day and we have people that help us in china, we can try help you if you can tell us more
15 Aug 2007 13:27
Post 3 of 15
Replying to [Strongman Products]:
Yes, we think only visit their factory first, if you want to make deal with them, or receive some docs which insist they are reliable supplier.
Yes, we think only visit their factory first, if you want to make deal with them, or receive some docs which insist they are reliable supplier.
15 Aug 2007 20:06
Post 4 of 15
Replying to [acestr69]:These may help you as below:
1 try to show your seller how worse the sample is via picture,as an evident.
2 ask the guy to find reason for it,since sometimes it is the fault of the express or transport company.
3 If every mistake goes to the guy,just claim refund for it by any means.
1 try to show your seller how worse the sample is via picture,as an evident.
2 ask the guy to find reason for it,since sometimes it is the fault of the express or transport company.
3 If every mistake goes to the guy,just claim refund for it by any means.
15 Aug 2007 20:13
Post 5 of 15
Replying to [acestr69]:
Maybe it's easier to ask them to send another sample to you at their cost.
You may be able to get refund if you could talk directly to their boss. But usually, the boss doesn't speak English. And it's difficult for the sales person you contact to pressure his boss for the refund.
Or if you could spare some time and money, go to the factory and talk to them in person. The chance will be better. Of course, you could do some research for other factories of similar or same products in the same area of that factory and arrange more factory visits, so as to make your trip more worthy of your trip expenses.
Maybe it's easier to ask them to send another sample to you at their cost.
You may be able to get refund if you could talk directly to their boss. But usually, the boss doesn't speak English. And it's difficult for the sales person you contact to pressure his boss for the refund.
Or if you could spare some time and money, go to the factory and talk to them in person. The chance will be better. Of course, you could do some research for other factories of similar or same products in the same area of that factory and arrange more factory visits, so as to make your trip more worthy of your trip expenses.
15 Aug 2007 20:13
Post 6 of 15
This is exactly the type of transaction that im sure all buyers are hopeing will never happen. My preference is high volume low profit. Itake my time , which I realize is not always an option, to have the best communication, product, value, price and service on the table. I let my suppliers know exactly what I have to work with. I explain the field that im working in. I belive in total honesty in all transactions. I feel that a sample is a sign of good will and if the sample does not represent good will, gracefully send it back. Its team work- Everyone is a player-NO ONE wants to be tagged a CHEATER. I hope this helps. Keep it positive. Best wishes, Nick
16 Aug 2007 02:44
Post 7 of 15
A sample is an investment by both parties for potential future business.
From a buyers perspective you have successfully used the sampling process to protect yourself from making a bad order. You have found that:
a) there are quality concerns with the products that come from this supplier;
b) the supplier does not seem to care
So you know not place any orders there, and therefore the sample has been valuable for you.
If however the 'sample' was really a product purchase with no intent to actually place any orders then perhaps you have learned that there is a 'cost' to getting cheap products in Asia.
From a buyers perspective you have successfully used the sampling process to protect yourself from making a bad order. You have found that:
a) there are quality concerns with the products that come from this supplier;
b) the supplier does not seem to care
So you know not place any orders there, and therefore the sample has been valuable for you.
If however the 'sample' was really a product purchase with no intent to actually place any orders then perhaps you have learned that there is a 'cost' to getting cheap products in Asia.
16 Aug 2007 05:42
Post 8 of 15
Replying to [acestr69]:
Have you found out the reason why the sample was damaged, whether it caused by the roughly handle or rough packing.
But anyhow we sure that you should take some photos for the damaged samples, then send them to the factory, and let them make you known the reason why it would be so?
Have you found out the reason why the sample was damaged, whether it caused by the roughly handle or rough packing.
But anyhow we sure that you should take some photos for the damaged samples, then send them to the factory, and let them make you known the reason why it would be so?
16 Aug 2007 20:18
Post 9 of 15
Replying to [acestr69]:
That is a very clear indication that you are dealing with a wrong supplier or a lousy one. Try your best to claim, if you can get it back then it is good but if you don't get it then it is part of your cost and risk from sourcing from China.
Look for some other supplier until you get a good one. When you do then you'll get back all the losses you have invested. That is part of the game, high risk, high profit when you source in China.
"Where got so easy to make $$$ one meh????"
That is a very clear indication that you are dealing with a wrong supplier or a lousy one. Try your best to claim, if you can get it back then it is good but if you don't get it then it is part of your cost and risk from sourcing from China.
Look for some other supplier until you get a good one. When you do then you'll get back all the losses you have invested. That is part of the game, high risk, high profit when you source in China.
"Where got so easy to make $$$ one meh????"
16 Aug 2007 23:36
Post 10 of 15
Replying to [acestr69]: Be careful in the future dealing with paid and expensive product sample. Ask for credentials or website that you can view. Sometimes you will have a gut feeling when the supplier is very doggy with your requirement. Avoid them. Go all the best...
17 Aug 2007 00:15
Post 11 of 15
Replying to [acestr69]: We have the same problem, i paid 200 usd for a sample n95 which is as they claim will be delivered in 5 to seven days. The only difference is its now 14 days and nothing! even their ems tracking is useless.! Is this how the chinese are doing business? How do i get my refund?? The company in question here is cngreatwalltrade of putian china?? how can alibaba help me on this?? Their staff lily greatwall6 and manager bill greatwall3 is not answering me anymore.. I hope strongman can help me on this.
20 Aug 2007 21:30