Replying to [everconn]:It's good tools talk throught messeger(YM,MSN,Skype,ICQ,Trade Manager etc) but must be know the good and bad things.
The positive things talk with buyer through messeger:
- Can save lot's of telephone expense ( some messeger like skype can freely talk with two skype user )
- More clearly and understand what buyer requirements, because it's written notes, sometimes we can't understand what buyer speaking on the phone because of bad conections, or if we have no good listening/speaking with buyer language.
- send files/photos faster than throught email, and we can't open it right away
Negative
- Using messeger we must extra carefull, because at free or common messeger is the best way for hicker/spy to put rootkit and spy your computer. You must have to use good spyware system on your computer
- Using telephone will make our relationship can closer, ...we talk,hear, right away directly and can feel and get the feed back.
- Buyer more interest and remember with telephone contact