Quoting from [iulianap]:


Professional etiquette and ability to interact with technicians, customers, management and corporate personnel

Managers are leaders of the company.

They have three major roles: Interpersonal, Informational and Decisional roles.

Great leaders are democratic in nature, no autocracy nor dictatorship can exists for long. The business enviroment is changing, and the world has gone into the fast pace of free and direct access to information and communication across the world at very low cost. Management has become more participative in nature, and there is more team spirit and team work.

Street Smart