how to make successful sales?many people care much about this problem,i think happy sales is very important,when u are communicate with ur coutomer,keep a good mood,delivery ur happiness to them ,I think they can feel u ,then a comfortable relations was created between both of u ,this is good for the further discussion,but how to creat this environment,the human and joke is useful,hhhhhhhh.(for ur reference)

Replying to [Shufen jie]:

Yes, you are right! Always I do this when I face to my customers! But can you give me some advice about how to make order from customers? How are contact with customers?

Thank you!

What we call this is customer relationship management. If you are just a stranger on the internet, what will the customer think about you? Nothing - all they know is your price and product and location.

Think of it like this - you have friends who sell things. When you want to buy those things, do you buy them from your friends, or from their competitors? Friends, of course.

Therefore, you want to become friends with as many customers as possible. If you are never meeting them, only emailing them,  this is harder, but it is never impossible. What we call this in english is developing a rapport with your customers. The more you can find out about them personally, the more friendly you become. Try and learn about their culture, their family, where they live.

You could try reading the news about their country, or even finding out things by looking at the Country Profiles on Alibaba.

Some people won't like it if you start making small chat via the email, especially if you ask personally questions. However, you can be the one to be friendly first, but telling them something about you. For example, "I might not be checking my email this weekend, because I am visiting my newborn nephew in another province. However, if you urgently need to get in touch, feel free to call me on 0384954030303..."

This means two things - 1) - if the client wishes, they can talk about your nephew, and then you can ask them if they have kids, etc. You are slowly becoming friends, not just business partners 2) You are showing how committed you are to their business. You are telling them you are away, but because they are so important, they can still phone you.

Replying to [ChurchillUK]:thx for ur opinion,it is reasonable in some degree,but if u want to know more about ur customer,u have no choice but to be friends with them first, then gradually u can guide him into the business,how do u think so?yeah,I also think we should spend more time to talk about the busines,the products,not other things

Replying to [Shufen jie]:

First of all you should have a very strong product knowledge, so that can provide solutions rather personalised solution to youe buyer....that way you start up a healy and interetsting communication...after that friendly relations will start up...and he will come to you gain and again...........that is how it works