Customer likes sample but refuses to pay the ocean freight!
Post 1 of 23
We have made a deal with a America Company on last year.
and they are asking us to sending out the cargos(11 cartons ) by FEDEX on their company account.
After six months later , we have received a notice from FEDEX that the customer are refused to pay the air freight .
We have sent a mail to the customer .but they told us that they have been already cleared up the bill with FEDEX .
But i am asking them to sent the copy of BILL to us.
they didn't .
So why the customer are doing like this ?
They didn't tell us any reason .
So what should we believed ?
The customer said that they have been paied.
But FEDEX said they didn't got the bill.
Usually how many days the company have validity day for paying to
FEDEX.
and they are asking us to sending out the cargos(11 cartons ) by FEDEX on their company account.
After six months later , we have received a notice from FEDEX that the customer are refused to pay the air freight .
We have sent a mail to the customer .but they told us that they have been already cleared up the bill with FEDEX .
But i am asking them to sent the copy of BILL to us.
they didn't .
So why the customer are doing like this ?
They didn't tell us any reason .
So what should we believed ?
The customer said that they have been paied.
But FEDEX said they didn't got the bill.
Usually how many days the company have validity day for paying to
FEDEX.
02 Aug 2007 18:57
Post 2 of 23
Any way for you to tell Fedex that you are not the billpayer, and that they should contact the recipient company directly?
02 Aug 2007 19:25
Post 3 of 23
Replying to [Stella Weng]:
When the customer agree to pay they should give you their Fedex account number. If you pay on their behalf the cost should be agreed upon and must be shown on the invoice. This can eliminate paper work descrepancy.
When the customer agree to pay they should give you their Fedex account number. If you pay on their behalf the cost should be agreed upon and must be shown on the invoice. This can eliminate paper work descrepancy.
02 Aug 2007 22:00
Post 4 of 23
Replying to [Stella Weng]: I'm sorry it happened to you as well, as I've been to the same situation with UPS last year. However, UPS & FEDEX account number DOES NOT mean craps, which I've spoken to the UPS last year. Unless you got to know better your customer, in that way you are able to use their account number, otherwise forget about it or ask them to place an order to their Fedex, and send you the 10 digit reference number which to comfirm that the customer will handle the shipping charges. That's what we have just did, coz I realize that the people like those guys are SAMPLE HUNTERS or fruad!!! Got your samples and without paying. After all, you loss your money & time.
Pay attention to those account numbers before sending anything, especially UPS & FEDEX, while DHL & TNT is safe, but better to check their account validity as well.
Try to speak to your Fedex agent, and see if they could change the term to "PREPAID" instead of "FREIGHT COLLECT" or "CONSIGNEE" which to minimize ur lose.
Any replies from your customer? Ask them to contact their Fedex and clear it up!
Hope it helps.
Pay attention to those account numbers before sending anything, especially UPS & FEDEX, while DHL & TNT is safe, but better to check their account validity as well.
Try to speak to your Fedex agent, and see if they could change the term to "PREPAID" instead of "FREIGHT COLLECT" or "CONSIGNEE" which to minimize ur lose.
Any replies from your customer? Ask them to contact their Fedex and clear it up!
Hope it helps.
03 Aug 2007 00:04
Post 5 of 23
Replying to [Stella Weng]:
I think that 6 months period is a very long time for FEDEX. Maybe it was an internal problem of FEDEX and they tried to get 2 times the transport expenses. If your customer hadn't payed the bill, FEDEX would have returned your products back. Because this did not happen, I believe that FEDEX in America has been payed but they left your local FEDEX to demand the money from you too....
Hope to help you feel better.
Next time ask from the destination to prepay the expenses before samples leave your company.....
It is a very strange world....
I think that 6 months period is a very long time for FEDEX. Maybe it was an internal problem of FEDEX and they tried to get 2 times the transport expenses. If your customer hadn't payed the bill, FEDEX would have returned your products back. Because this did not happen, I believe that FEDEX in America has been payed but they left your local FEDEX to demand the money from you too....
Hope to help you feel better.
Next time ask from the destination to prepay the expenses before samples leave your company.....
It is a very strange world....
03 Aug 2007 08:07
Post 6 of 23
Replying to [maliy888]:
For the pick up of cargos. we have asked the customer to making an arrangment of picking up from their side .thence china fedex have been contacted with us for the picking up. that means the customer account have the pick up track # on the fedex inside.
Now the problems is the customer told us that they have cleared up the bill with America Fedex. but china fedex told us that their bill are still not paying . so i am very strange.
It have been taken 6 months later which we have got the news from Fedex.
For the pick up of cargos. we have asked the customer to making an arrangment of picking up from their side .thence china fedex have been contacted with us for the picking up. that means the customer account have the pick up track # on the fedex inside.
Now the problems is the customer told us that they have cleared up the bill with America Fedex. but china fedex told us that their bill are still not paying . so i am very strange.
It have been taken 6 months later which we have got the news from Fedex.
03 Aug 2007 19:05
Post 7 of 23
Replying to [Greek]:
Yes. we have sold the goods at value U$2000/
but the air freight charges are U$4000.00
we don't known what the agreement they have been made on both side.
Because the customer have been made a pick up by themselves.
how much for the air freight on the cargos ? it should be decide by them.right ?
Yes. we have sold the goods at value U$2000/
but the air freight charges are U$4000.00
we don't known what the agreement they have been made on both side.
Because the customer have been made a pick up by themselves.
how much for the air freight on the cargos ? it should be decide by them.right ?
03 Aug 2007 19:11
Post 8 of 23
Replying to [Stella Weng]: in respond to your questiong about paying FED EX , they will clear all pass due bill no more than 60 day.
03 Aug 2007 23:16
Post 9 of 23
Replying to [Stella Weng]:If our company doesnot pay Fed Ex in one month they close account....sounds like you were tricked
04 Aug 2007 16:44
Post 10 of 23
Replying to [Stella Weng]: Give the phone number of the customer to the Fedex officer who contacted you and have them talk to each other directly and get it resolved. Probably the customer has not paid the freight and that is why Fedex is contacting you. In future get their account number and also get their written authorization so that you will not run in to trouble.
05 Aug 2007 10:58
Post 11 of 23
Replying to [The Cat]:
Thanks !
I have checked with the customer's account in FEDEX.
but it still are validity.
they didn't close their account.
i am feel very strange.
Thanks !
I have checked with the customer's account in FEDEX.
but it still are validity.
they didn't close their account.
i am feel very strange.
06 Aug 2007 19:40