Treating your customer strict, it is a way to train out a good customer?
Post 1 of 17
Please share your experience to treat your customer. Keep silence, always patient, and help? To be strict? Not willing to cooperate?...etc when you treat your portential customer which their company regulations, provided documents are unclear, even faulty, but still do not want to give up the customer.
Aftercloudy
Aftercloudy
25 Jul 2007 00:50
Post 2 of 17
I think that it must be very frustrating for a factory in dealing with some foreign buyers.
My advice for you to get clear information about the customers requirements is to put your request into point form or an excell spreadsheet. List the questions and ask the customer to answer each of them for you - even yes and no answers are better than nothing, and if the answer is yes then you can get more information from them later.
The reason that I recommend listing the questions is that sometimes if you put all your questions together then some of them may go unanswered.
Personally I hate unanswered questions as I would not have asked the question unless I needed the answer so an unanswered question generally means that I need to send another email!!
Another suggestion is to make it clear to the customer that you cannot proceed with their request until you have all of the information that you need, but be sure to outline very clearly what that information is.
My advice for you to get clear information about the customers requirements is to put your request into point form or an excell spreadsheet. List the questions and ask the customer to answer each of them for you - even yes and no answers are better than nothing, and if the answer is yes then you can get more information from them later.
The reason that I recommend listing the questions is that sometimes if you put all your questions together then some of them may go unanswered.
Personally I hate unanswered questions as I would not have asked the question unless I needed the answer so an unanswered question generally means that I need to send another email!!
Another suggestion is to make it clear to the customer that you cannot proceed with their request until you have all of the information that you need, but be sure to outline very clearly what that information is.
25 Jul 2007 04:42
Post 3 of 17
Replying to [seanxiao]:
Be strict, it helps the customer to figure out how to deal with you. Set the terms right out there to be seen and be consistent. Nothing rings alarm bells faster than big discounts that came almost without any bargaining or changes in your behaviour like fluctuating delivery times and product quality.
Be strict, it helps the customer to figure out how to deal with you. Set the terms right out there to be seen and be consistent. Nothing rings alarm bells faster than big discounts that came almost without any bargaining or changes in your behaviour like fluctuating delivery times and product quality.
25 Jul 2007 12:32
Post 4 of 17
Replying to [Egernia]:
A great post again. Really thankful for you idea.
A great post again. Really thankful for you idea.
25 Jul 2007 19:45
Post 5 of 17
Replying to [seanxiao]:
Whatever the client will be, please treat the matter strict firstly, and after communicating for a while, and we will have an idea of how to dealing with the clients well in the future, whether we should treat they well or not, whether they are the just buyer of our products.
![[em1]](http://img.alibaba.com/images/eng/style/icon/emoticons_smile.gif)
Whatever the client will be, please treat the matter strict firstly, and after communicating for a while, and we will have an idea of how to dealing with the clients well in the future, whether we should treat they well or not, whether they are the just buyer of our products.
25 Jul 2007 20:10
Post 6 of 17
Replying to [seanxiao]:
Whatever the client will be, please treat the matter strict firstly, and after communicating for a while, and we will have an idea of how to dealing with the clients well in the future, whether we should treat they well or not, whether they are the just buyer of our products.
Whatever the client will be, please treat the matter strict firstly, and after communicating for a while, and we will have an idea of how to dealing with the clients well in the future, whether we should treat they well or not, whether they are the just buyer of our products.
25 Jul 2007 20:10
Post 8 of 17
Replying to [seanxiao]:
Anyhow,try to be professional and responsible.
This is very important
Anyhow,try to be professional and responsible.
This is very important
25 Jul 2007 23:33
Post 9 of 17
Replying to [Egernia]:
Yes, you are right very well. On my work, i always do like this, so my clients happy to cooperate with me.
when i quit my last job, and handover my work to my colleague,
but my colleague told me one of my clients said to him" Vicky done well than him", when my colleague told me, really i am very happy.![[em2]](http://img.alibaba.com/images/eng/style/icon/emoticons_laugh.gif)
Yes, you are right very well. On my work, i always do like this, so my clients happy to cooperate with me.
when i quit my last job, and handover my work to my colleague,
but my colleague told me one of my clients said to him" Vicky done well than him", when my colleague told me, really i am very happy.
26 Jul 2007 01:01
Post 10 of 17
Replying to [Egernia]:
good habit leds good ways .
thank u,guy.
good habit leds good ways .
thank u,guy.
26 Jul 2007 02:37
![[em19]](http://img.alibaba.com/images/eng/style/icon/emoticons_great.gif){kind=icon}