Normally,an inquiry from the buyer is so simple with only some few words,I will first ask them about the materials or the styles they may looking for, give them selection.some cients even don't reply you any more,this is a big headache,few days later I will re email them one email and send them the price including all the details that they are possible want to know. I am dealing in sunglasses sales business foryears,we often meet a lot of clients who are not familiar in our products,in this condition,I should wrote out a details materials features for him to look at and finally tell me the materials he want.To do business with those clients who is not familar in our products is a little tired,but very happy.I can give them a lot opinion and teach them carefully and let them know clearly without any cheating. You should know the clients are clever,only you are sincerely in everything and helpful for them,they will follow you for ever. I have such clients all because of my honesty