Replying to [laok]: you have asked a very extensive question. There are a lot of issues involved, it is very difficult to answer them at once. You must take care about almost anything. First, you must know the regulations on customs, duties, import clearance, certifications etc. in your country. Second, if you found a suitable item to import, you must check it very carefully (warranty terms, standards compliance, quality certifications, lifecycle) including very subtle affairs like the text on the packaging (is it correct spelt, does it contain consumer information, language, etc). Then, you must make a deal at good conditions (not only price, but good - accurate - delivery time, warranty replacement terms, quantities, etc.). Since supermarket chains have a demand for rather big quantities at each order, you are in a quite strong position for negotiating - you can make use of it. Then make a contract, place the order, arrange the shipping. You can do customs clearance with your forwarder company, or an independent customs agency, usually they do it much easier than you could. I know it is very general, but if you ask any specific question I am sure somebody here in the forums can help you. My advise is to always double-check everything, and then once more