Re: Re: Re: Dear Buyers ,Pls tell me the fact
Posted 18 Jul 2006 03:50
Replying to [crystaltan9696]: yes it is difficult to make contacts. Let me explain, how a full-time buyer works (at least me), perhaps it helps to improve your operations.
1. I get a request from the sales dept. of my company, that one of our client needs some quotations (quotations, not goods!!!) for something, ASAP! (it is always ASAP).
2. In order to present an outgoing offer, I check all my references for past suppliers. If I did not have that item before, I go and look it up at the B2B portals.
3. I select the suppliers who produce my items. I send my request to as many suppliers as possible. At alibaba.com it is max. 38 companies. I always set the deadline to 1 day, since it is urgent.
4. Now I have to wait. On average, around 15 of the 38 suppliers respond within the 24 hours deadline. Out of the 15 answers roughly 4-5 are usually including all information I need for my calculation - the others are discarded. I deal with incomplete quotations only if they offer a revolutionarily good price, otherwise I have no time to beg for details.
5. If I have luck, the same day I can complete a calculation and present to my sales team, based on the 3-4 complete quotations.
Usually, there is one order from a client after every 30-35 such outgoing offers. I have to make 5-6 outgoing offers each day.
Consider following: could you make better quotations? Could you give your quotations faster? Does your buyer understand your offer? Is it complete? Can you improve your offers with more information?
Since I also make outgoing offers, I know that every 30th offer is actually going to be ordered. It seems frustrating, but in reality it is a fairly good rate. I think you should work on your customer service to improve your results.