Recently we have been notified that some members have received fraud emails from scammers intending to steal their Alibaba login ID and password. To view one of these recently reported fraud emails, go to: http://www.alibaba.com/trade/servlet/page/static/safetrade/samples_070322.

These emails often direct you to a fake website that looks similar to Alibaba.com and asks for personal and/or account related information. These fraudulent emails often stress account closure or downgrade if you don't immediately provide credit card or account details.

What You Can Do

If you think you may have been a victim of email fraud, contact our service team by email at alibaba@alibaba-inc.com or by phone at 0086-571-88157806. You can also sign-in to My Alibaba and confirm your account status.

Fraud Safety Guidelines

• We will never ask for your password or personal information in an email unless you contact us for your account problems.
• Alibaba emails always contain your personal Member ID at the bottom.
• Learn about the typical signs of fraud emails. Click here.

In The Future

• Avoid filling out forms in any email that ask for sensitive information.
• Don't click on suspicious links, instead type URLs into your browser address bar.
• Always check the email footer (at the bottom) for your Alibaba Member ID.

Did you know? Fraud emails usually contain HTML links that look genuine, but hide their actual URL address. To avoid being directed to fake websites, you can always manually type www.alibaba.com into your address bar and begin your visit from our homepage.

Remember, the best tools for fighting fraud are awareness, education and vigilance. We encourage you to remain cautious whenever providing sensitive information, be it in an email or to a potential trade partner.

Click to see Fraud Case Studies:

Fraud Case Study 1 - Gold Supplier Identity Theft
Fraud Case Study 2 - the "Low Price" trap
Fraud Case Study 3 - False information
Fraud Case Study 4 - Meeting your supplier for the first time
Fraud Case Study 5 - The Contract trap
Fraud Case Study 6 - False Shipping Website
Fraud Case Study 7 - Remain Vigilant!